FAQ's

Frequently Asked Questions (FAQs)

1. What products do you offer?

We specialize in CNC cutting and custom acrylic products, including clocks, frames, Nikkah products, neon signs, acrylic wall art, name plates, and personalized décor items.

2. Do you provide custom designs?

Yes, all our products can be customized according to your design, size, color, and text requirements. You can also share your own design or idea with us.

3. How do I place an order?

You can place an order by contacting us through our website, WhatsApp, or social media platforms. Order confirmation is done after design approval and payment confirmation.

4. How long does production take?

Production time depends on the product type and design complexity. Estimated timelines will be shared with you at the time of order confirmation.

5. Do you require advance payment?

Yes, advance payment may be required before starting production, especially for custom-made products.

6. Can I cancel or modify my order?

Orders can only be canceled or modified before production begins. Once production has started, changes or cancellations are not possible.

7. Do you offer shipping?

Yes, we offer shipping to selected locations. Shipping charges and delivery time depend on your location and product size.

8. What if my product arrives damaged?

If your order arrives damaged or incorrect due to our error, please contact us within 24–48 hours of delivery with clear photos or videos for verification.

9. Do you accept returns or refunds?

Due to the customized nature of our products, returns and refunds are not accepted, except in cases of damage or error from our side.

10. Will the product look exactly like the images?

We aim to match the design as closely as possible. However, slight color or finish variations may occur due to screen display differences and material availability.

11. Are neon signs safe to use?

Yes, our neon products are made using safe materials and are suitable for indoor use when used as instructed.

12. How can I contact MD CNC Art?

You can contact us through our website, WhatsApp, or social media pages. Our team will be happy to assist you.